Frequently Asked Questions
What is the turnaround time for a custom unit?
Custom units take 3-4 weeks to be completed. You will receive an email with your estimated completion date withhin a week of purchase. You will receive an email with your tracking information after your order has been shipped.
How are the wigs secured on?
Our Custom Units are made to your exact head measurements, proving a perfectly secure fit the client. Our Lace Closure units are made on a breathable, fitted cap. Our Lace Frontal units are made on a secure, adjustable cap or fitted cap with/without elastic band added to hold the lace in place as well as comb in the back.
How long do the units last?
With proper care and maintenance our lace closure units can last 6 months to a year and our frontal units can last 4 months+. Proper care entails minimum heat use, premium shampoo/conditioning, no rough handling, scrubbing, use of satin pillowcase when sleeping and minimum sleeping in the unit as possible.
What products do you recommend to shampoo the units?
We recommend a premium line product with no sulfates, color safe, hydrating and/or fortifying shampoo & conditioner. Some of our favorite are Sexy Hair Soy line and Moroccan Oil hydrating.
Can I sew the wig down?
Our units wigs can be easily sewn down.